Job Offer - Client Advocate (Administration & Customer /Patient Reception):Adecco
Client Advocate (Administration & Customer /Patient Reception) - Call Centre & Customer Service
Client Advocate (Administration & Customer /Patient Reception)Location All Brisbane
Job type Full Time
income $ to $
Category Call Centre & Customer Service > Customer Service
» Full Time - Monday to Friday, no weekend work
» Great income & great benefits - Discount Private Health & Birthday day-off
» Brisbane location
This full-time Client Advocate position will allow you to exhibit your first-class administration & customer service expertise in a professional and community-driven environment.
As a Client Advocate and first point of contact for clients when they visit the clinic, a day in the life will be greeting and building rapport with clients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every client visit is an enjoyable and valuable practice.
Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.
A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.
A dynamic and innovative chance has been presented for a Client Advocate specialising in Administration & Customer Care to join our client in Brisbane, QLD.
As an integral member of our team, your responsibilities will include but are not limited to the following:
» The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
» Managing clinics administration, medical documentation, and Medicare requirements
» Provide a high level of customer service at all times
» Greeting and liaising with patients upon arriving at the clinic.
» Book and confirm appointments with the online scheduling tool.
» Maintain a high standard of compliance.
» Manage the Client database to ensure accuracy.
» Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.
To be considered for this function, you will be/have:
» Previous practice working with a medical/healthcare background is preferable.
» Proven practice within an administration role, demonstrating high compliance.
» An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination.
» A highly organised and motivated individual with the capability to multitask.
» A highly driven individual determined to exceed KPIs/ targets.
» Demonstrate and boosthigh standards of patient care.
» A minimum of 2 doses of the Covid-19 vaccination is required.
In return, our client offers
» Attractive income with great company benefits.
» Comprehensive training, as well as career and learning development opportunities
» A collaborative, supportive and down-to-earth team and clinic environment.
» Discounted Private Health Insurance and other benefits and products.
» And much more
This is a Full-Time position based in Brisbane, QLD , offering a competitive income, great company benefits, and the chance to build and develop a significant long-term career.
Please click APPLY NOW ! Or, if you would like to find out more about this chance and have a confidential discussion, please call Sophia on 0498 007 277 or email Sophia.Lambas@adecco.com.au to organise a convenient time.
Candidates must be available for a face-to-face video interview with Adecco as a first step for this function.
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.
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Reference number JN -022024-511_170746024451297
Contact Details Sophia Lambas