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Government Customer Service agents - APS3 & APS4:Adecco

Job description:

Government Customer Service agents - APS3 & APS4 - Call Centre & Customer Service
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Government Customer Service agents - APS3 & APS4

Location All Adelaide

Job type Casual

income $40 to $50

Category Call Centre & Customer Service > Call Centre Operator
   » Adelaide CBD
   » $40 - $46 per hour
   » Must Have Aus Citizenship

Adecco are looking for multiple candidates who are an Australian Citizen (non-negotiable), are able to undergo and pass a baseline security clearance and hold a current National police check (no more than 6 months old) to work within this Government department on an initial 6 month contract.
Both APS3 and APS4 opportunities are available.
Client Details
The Department contributes to Australia's economic prosperity and social well-being by enabling access to quality expertise, training and employment to support Australians find secure work in fair, productive and safe workplaces.
   » Deliver high quality customer service, including provision of guidance, support and advice to Department customers suited to their individual needs
   » Assess and manage routine and non-routine inquiries to resolve issues
   » Assess the adequacy and quality of customer records
   » Assist in identifying trends and systemic issues that might prevent customers from prosperously engaging in digital self servicing
   » Assist qualified customers with support through various Department programs
   » Work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks
   » Work with peers and internal stakeholders to achieve KPIs at both the branch and individual level

   » Demonstrated practice in a contact centre environment or the employment services industry
   » Strong customer service and communication expertise
   » capability to work autonomously, navigate complex information and use sound judgement in making decisions
   » Strong digital literacy including the capability to navigate across multiple IT platforms in real time and type proficiently
   » Communication expertise to interpret complex information, tailor messaging and resolve issues (web chat expertise and expertise highly respected)
   » A commitment to demonstrating behaviours in line with the APS values and Code of Conduct
candidates must be an Australian Citizen and be able to provide a current National Police Clearance (issued within the last 6 months) .
Job Offer
   » Full time or part time hours
   » Possible hybrid working arrangements for some roles
   » Initial contract terms with view to extensions
   » APS3 & APS4 levels available
   » $40 - $50/hr
   » Adelaide based
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.

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Reference number 0000088315-1_168508005356287
Contact Details Bianca Bruckner


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Adelaide Other
Address: Adelaide
Company Type Employer
Post Date: 05/26/2023 / Viewed 2 times
Contact Information
Company: Adecco

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