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Government Customer Service agents - APS3 & APS4:AdeccoJob description:Government Customer Service agents - APS3 & APS4 - Call Centre & Customer Service Government Customer Service agents - APS3 & APS4Location All AdelaideAdelaide Job type Casual income $40 to $50 Category Call Centre & Customer Service > Call Centre Operator » Adelaide CBD » $40 - $46 per hour » Must Have Aus Citizenship Adecco are looking for multiple candidates who are an Australian Citizen (non-negotiable), are able to undergo and pass a baseline security clearance and hold a current National police check (no more than 6 months old) to work within this Government department on an initial 6 month contract. Both APS3 and APS4 opportunities are available. Client Details The Department contributes to Australia's economic prosperity and social well-being by enabling access to quality expertise, training and employment to support Australians find secure work in fair, productive and safe workplaces. Description » Deliver high quality customer service, including provision of guidance, support and advice to Department customers suited to their individual needs » Assess and manage routine and non-routine inquiries to resolve issues » Assess the adequacy and quality of customer records » Assist in identifying trends and systemic issues that might prevent customers from prosperously engaging in digital self servicing » Assist qualified customers with support through various Department programs » Work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks » Work with peers and internal stakeholders to achieve KPIs at both the branch and individual level Profile » Demonstrated practice in a contact centre environment or the employment services industry » Strong customer service and communication expertise » capability to work autonomously, navigate complex information and use sound judgement in making decisions » Strong digital literacy including the capability to navigate across multiple IT platforms in real time and type proficiently » Communication expertise to interpret complex information, tailor messaging and resolve issues (web chat expertise and expertise highly respected) » A commitment to demonstrating behaviours in line with the APS values and Code of Conduct candidates must be an Australian Citizen and be able to provide a current National Police Clearance (issued within the last 6 months) . Job Offer » Full time or part time hours » Possible hybrid working arrangements for some roles » Initial contract terms with view to extensions » APS3 & APS4 levels available » $40 - $50/hr » Adelaide based Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. Go Back Apply Now Apply with Adecco Save for later Reference number 0000088315-1_168508005356287 Contact Details Bianca Bruckner Skills:
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