Job details |
||||||||||||||||||||||||||||||||
|
Job Offer - Centre Coordinator:AdeccoJob description:Centre Coordinator - Call Centre & Customer Service Centre CoordinatorLocation All HobartHobart Job type Full Time income $ to $ Category Call Centre & Customer Service > Customer Service » Open to Canberra and Hobart » Surround yourself with a team of collaborative, excited and like-minded people » Collaborate on an exciting portfolio in an innovative environment A Centre Coordinator is responsible for delivering exceptional coordination across the operations of their Centre and be a point of contact for one of our Centre locations in Melbourne, Adelaide, Canberra and Gold Coast. Client Details Adecco is extremely proud to have partnered with the Australian Defence Force (ADF) to deliver Defence Force Recruiting. DFR is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. We are excited to use our recruitment skills to digitise and modernise the ADF's entire recruiting system, including how we attract a more diverse talent pool and deliver exceptional candidate practices. DFR is on a mission to recruit the right people, in the right numbers, at the right time to support the ADF to build, sustain and maximise Defence capcapability. Our people are our fantasticest asset. We recognise and respect our people's need to work in ways that support their careers, families and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and broad corporate discounts across a variety of product and services. We want our people to be financially compensateed; to feel good and to go beyond what they thought possible at work. Be you, and we'll be better together. To find out more about our fantastic employee benefits and what it's like to be part of the team, reach out to our friendly E-Mail: dfrhrtalentacquisition@adecco.com.au Description As a Centre Coordinator you will be responsible to drive a collaborative, cohesive, and nationally consistent approach to operations in various locations across Australia.? Reporting to the National Centre Operations Lead, you will develop and manage key channel partnerships with organisations that will enable us to identify and connect with our target audience to deliver on our strategic objectives. You will: » Work as part of a National team to drive high quality coordination across respective Centres, ensuring consistency, collaboration, target achievement and the candidate practice are the priority.? » Deliver local operational coordination to ensure a high quality of service effort across all stakeholders in location, to assist in delivering target achievement and an outstanding candidate practice.? » Build and maintain a strong, collaborative relationship with ADF personnel and subcontractors » Maintain transparent, clear and regular communication with key local stakeholders, ensuring alignment on DFR priorities and goals.? » Lead and drive local efforts and coordination of key activities, including Workplace Health and Safety priorities/activities, engagement initiatives, and transformation and change initiatives.? » supervise day to day centre operations, ensuring a smooth, positive practice for the candidate » Ensure delivery and output supports 100% achievement within 100 days.? » Drive a proactive approach to coordination of centre operations Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations Profile To be prosperous in this function, you will have 3+ years of working practice in coordinating, managing or customer service and a tertiary qualification in administration, customer service or related field. Your background will demonstrate: » Passionate for creating and maintaining strong client relationships » capability to work in a team and autonomously » exceptional problem solving and customer service skills. » Highly organised with precise attention to detail » Take strong ownership of your work » capability to remain calm and courteous during busy period » capability to work in a high volume and fast paced environment and meet strict KPI's » exceptional verbal and written communication skills » practice adapting to changes » Strong customer service skills and capability to empathize with potential candidates » Prior call centre or customer service practice is a plus Job Offer To apply for this position, you must be an Australian citizen and have the capability to maintain an Australian AGSVA security clearance. If qualified, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and value you believe you can add to this function. Note: Your cover letter should be no longer than 800 words. Applications are open to all qualified Australian citizens regardless of their background, identity, practices and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process. If you require any more information on this fantastic chance, please email Sahar Khalid on: Sahar.KhalidE-Mail: mina.sawiris@adecco.com.au To apply for this position please lodge an application online. Applications close 11.55 pm (AEST) on the 24th of June 2023 Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. Go Back Apply Now Apply with Adecco Save for later Reference number DFR_CC9_168499114932797 Contact Details Gail Gleeson Skills:
|
||||||||||||||||||||||||||||||||
|