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Job Offer - Japanese Speaking Customer Support Associate:Adecco

Job description:

Japanese Speaking Customer Support Associate - Call Centre & Customer Service
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Japanese Speaking Customer Support Associate

Location CBD & Inner Suburbs
Melbourne

Job type Full Time

income $ to $

Category Call Centre & Customer Service > Customer Service
   ยป Full-time, Permanent Customer Support role
   ยป Native level Japanese expertise required
   ยป Flexible work arrangement after training period

The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years of industry practice making us the most qualified provider and a leading supplier of casual and permanent staff.
Client Details
We are pursuing candidates for a Japanese Speaking Customer Support Associate for our client, a fast-growing tech business offering high-quality customer-centric support.
You will be responsible for responding to incoming inquiries from customers by live chat and email in Japanese.
Japanese business writing expertise and corporate aptitude are required.
The flexible working option and sufficient initial training are provided.
Description
The key responsibilities and tasks of the role:
   ยป Offer high-standard customer support by live chat and email.
   ยป Correspond to inquiries and requests from customers in an appropriate manner
   ยป Navigate and follow up customers and solve their issues
   ยป Record and update customer information in the database
   ยป Lgain significant expertise through the on-the-job training
   ยป Hybrid working option (work on-site and in the house)
   ยป Full-time and Permanent position
   ยป Shift tasks including weekends (weekend penalties applied, and work in the house)
Profile
In order to be considered for this function you will have the following key attributes, expertise and strengths:
   ยป Native level Japanese used in a business setting and full business proficiency in English
   ยป Japanese business writing expertise.
   ยป Previous practice in Customer Support roles or Customer/Client management roles (Sales, Sales Admin, Admin adjunct etc.) are highly respected.
   ยป Previous practice in communication with customers, clients, or stakeholders.
   ยป exceptional communication and interpersonal expertise
   ยป Strong clients focus to perceive client's needs
   ยป Full work rights in Australia and able to work full-time.
   ยป Able to work weekends in the house on a regular basis.
Job Offer
Please register your interest in this function by forwarding your resume via apply button. Please note only candidates shortlisted for this function will be contacted. Your application will be treated with strict confidentiality.
For any inquiries, please call 0460 358 038
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.

 
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Reference number 0000092684-1_169948080627440
Contact Details Manabu Hada

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Melbourne Other
Address: Melbourne
Company Type Employer
Post Date: 04/23/2024 / Viewed 5064 times
Contact Information
Company: Adecco


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